FREQUENTLY ASKED QUESTIONS
We monitor and update the information on this page. If you do not find an answer to your question, please feel free to contact us using the information on the Member Services page.
- How do I redeem benefits?
- What if I would like to redeem a benefit that is not shown on the web site?
- How do I edit my profile?
- I forgot my password, what now?
- When do I need to submit my invoices?
- How do I submit an invoice?
- What information do I need to submit to get benefits?
- How do I become a member?
- I completed an application but have not received my membership card.
- When is the next team meeting?
How do I redeem benefits?
Once your invoices are entered into the system, you will receive an email notification upon reaching the next membership level. Benefits available for redemption will be shown in your account. Simply click on the products you wish to redeem and a detailed email complete with coupon code will be sent.
What if I would like to redeem a benefit that is not shown on the web site?
All available benefits are shown on the web site. Unfortunately, we cannot make exceptions at this time.
How do I edit my profile?
The REHAU EDGE program operates largely online. Therefore, it is very important that your contact information, especially your email address, is current and accurate. Log in and review your profile in the My Account page. If you would like to change information in your profile, email team@edge.rehau.com
I forgot my password, what now?
Simply email team@edge.rehau.com
When do I need to submit my invoices?
All invoices must be submitted by December 31 of the calendar year that you enrolled in REHAU EDGE in order to redeem any available benefits. When the new calendar year begins, your account summary will return to zero.
How do I submit an invoice?
Invoices can be submitted via fax, mail, or sending pdf files via email. Contact information for all three options is located on the Member Services page.
What information do I need to submit to get benefits?
In order to begin accruing program benefits, you must submit invoices showing valid REHAU purchases for the current program year. Invoices must include date and location of purchase, in addition to detailed product information. Only REHAU heating and plumbing products are eligible for the program.
Remember, benefits can only be redeemed in the current calendar year, therefore invoices should be submitted with plenty of time to redeem your benefits.
How do I become a member?
Joining REHAU EDGE is easy. Simply contact your local distributor or regional REHAU representative for the location of REHAU EDGE team meetings, sales meetings, counter days, or other events in your area. There are no membership fees and no minimum purchase is required to join.
I completed an application, but have not received my membership card.
Please allow 2-4 weeks for the arrival of your membership card. If you have not received it by that time, please contact us via email at team@edge.rehau.com or by phone at (877) 620-EDGE (3343). Please note that each application requires a valid email address in order to be processed.
When is the next team meeting?
Team meetings and other events are listed on the Program News & Events page
Getting Started
Welcome to REHAU EDGE! We look forward to assisting you with the knowledge, support and materials needed to support your business.
The REHAU EDGE program is designed for ease of use. During the registration process you were automatically enrolled as a Bronze level member. In addition to the marketing tools available at the meeting, shortly you will also receive a REHAU EDGE membership card.
To obtain credit for purchases and begin accruing benefits you will need to submit valid invoices for REHAU products from an authorized REHAU distributor. Invoices should be sent to REHAU EDGE via fax, mail or email (pdf files). For information on where to send your invoices, please visit the Member Services page.
Invoices will be reviewed and entered into your online account. Please allow 2-5 business days for invoices to appear in your account. You will then be able to view a detailed summary of your invoices on the site. After reaching the next level of membership (Silver, Gold or Platinum), you will be eligible for additional free merchandise, design services, tools and training.
It is important to remember that all applicable benefits must be redeemed during the same calendar year that you enrolled in the program. All invoices must be submitted before December 31, 2008 in order to qualify for the free benefits. For example, if you enrolled in REHAU EDGE on January 5, 2008, all invoices must be submitted by December 31, 2008, and all applicable benefits must be redeemed by December 31, 2008. If you wait until year-end to submit invoices, you may not be able to take advantage of some benefits due to time constraints and schedules.
Congratulations and we look forward to working with you!